At a glance
- You can cancel your subscription at any time, with no cancellation fees.
- After cancelling, you keep paid access until the end of your current billing period.
- Contact us within 14 days of a first payment or an annual renewal and we will refund it.
- Billing errors and duplicate charges are always refunded.
Free plan and free trial
The Free plan costs nothing and you can stop using it at any time. Driver and Business include a 14-day free trial with no credit card required, so you are not charged unless you choose a paid plan. When a trial ends, paid features stop unless you subscribe.
How to cancel
Cancel from the billing section of your account, or email support@firstmileage.com and we will do it for you. Cancelling stops future renewals. Your plan stays active until the end of the period you have already paid for, and your account then moves to the Free plan.
Refunds
- First payment or annual renewal: if you contact us within 14 days of the charge, we will refund it.
- Monthly renewals: not refunded for the period already started. Cancel before the renewal date to avoid the next charge.
- Billing errors: if you were charged in error or more than once, we will refund the incorrect amount in full.
Business plans and driver seats
Business plans are billed per driver. Cancelling applies to the whole account. If you remove drivers, the change takes effect at your next renewal and the current period is not refunded.
How refunds are paid
Approved refunds go back to the original payment method in US dollars, usually within 5 to 10 business days. Your bank or card issuer may take longer to show it. Taxes charged on the payment are refunded with it.
Billing questions and disputes
If you do not recognize a charge, please contact us before disputing it with your bank. We aim to resolve billing issues quickly.
Your legal rights
Nothing in this policy limits mandatory consumer rights you have under the law where you live. See also our Terms of Service.
Need to cancel or request a refund? Email support@firstmileage.com or visit our Contact page.
OZIL TECH LLC, 1209 Mountain Rd PL NE STE R, Albuquerque, NM 87110, United States